Privacy Policy

Privacy Policy for I Love Bathing

Last Updated: April 30, 2026

At I Love Bathing (ilovebathing.com), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Types of Personal Information We Collect

We collect information that is reasonably necessary to provide our luxury products and services to you. This includes:

Identity Data: Name, date of birth (optional), and gender.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Payment card details (processed securely via third-party gateways; we do not store full credit card numbers).
Transaction Data: Details about payments to and from you and products you have purchased from us.
Technical Data: IP address, login data, browser type, and location data collected via cookies.

2. How We Collect Your Data

We use different methods to collect data from and about you, including:

Direct Interaction: When you create an account, purchase soap, subscribe to our newsletter, or contact our support team.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns using cookies and server logs.
Third Parties: We may receive data from analytics providers (like Google) and payment fulfillment services.

3. Purpose of Collection and Use

We collect and use your personal information for the following purposes:

Order Fulfillment: To process and deliver your luxury bath products.
Customer Support: To manage our relationship with you and respond to inquiries.
Marketing: To provide you with updates, special offers, and information about "I Love Bathing" (only where you have opted in).
Compliance: To meet legal and regulatory obligations.

4. Disclosure of Personal Information

We do not sell your personal information. However, we may share your data with:

Service Providers: Delivery partners (e.g., Australia Post), payment processors, and IT/system administration services.
Professional Advisers: Lawyers, bankers, and auditors where necessary.
Overseas Recipients: Some of our service providers (such as email marketing platforms) may store data on servers located outside of Australia (e.g., USA). We take reasonable steps to ensure these providers adhere to privacy standards similar to the APPs.

5. Automated Decision-Making

In compliance with 2026 updates to the Privacy Act, we notify you that we may use automated systems to:

Suggest products based on your purchase history.
Detect and prevent fraudulent transactions.
Note: These processes do not significantly affect your legal rights, and you may request a manual review of any automated decision.

6. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to employees and partners who have a business "need to know."

7. Your Legal Rights

Under the Australian Privacy Principles, you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or out-of-date information.
Anonymity: Where lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym (e.g., when making general inquiries).
Opt-Out: Unsubscribe from marketing communications at any time via the "unsubscribe" link in our emails.

8. Complaints and Contact Information

If you have a question or complaint regarding how we handle your data, please contact our Privacy Officer:

Email: privacy@ilovebathing.com Website: www.ilovebathing.com/contact

We aim to resolve all complaints within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.